{"id":91,"date":"2025-03-25T03:50:04","date_gmt":"2025-03-25T03:50:04","guid":{"rendered":"https:\/\/followtouch.com\/?page_id=91"},"modified":"2025-11-07T08:21:01","modified_gmt":"2025-11-07T08:21:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/followtouch.com\/ru\/faqs\/","title":{"rendered":"\u0427\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b"},"content":{"rendered":"
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\u0423\u0441\u043b\u0443\u0433\u0430<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u0423\u0441\u043b\u0443\u0433\u0430\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u0421\u043a\u0430\u0447\u0430\u0442\u044c\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u0427\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 1: \u0412\u0441\u0451 \u0435\u0449\u0451 \u043d\u0443\u0436\u043d\u0430 \u043f\u043e\u043c\u043e\u0449\u044c? \u0421\u0432\u044f\u0436\u0438\u0442\u0435\u0441\u044c \u0441 \u043d\u0430\u043c\u0438.<\/span><\/path><\/svg><\/div>

\u2013 Customer service: service@followtouch.com<\/a> ; Tel: +86-21-6436-8375 ext 606<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span> \u041d\u041e.2: \u0427\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c, \u0435\u0441\u043b\u0438 \u043c\u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u0434\u043b\u044f \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0439 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438? \u0411\u0443\u0434\u0435\u0442 \u043b\u0438 \u044d\u0442\u043e \u0430\u043d\u043d\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u044e? <\/span><\/path><\/svg><\/div>

\u2013 You will void the warranty if you break the warranty seal. But If you have to break the seal, you can contact us for support.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span> \u2116 3\uff1a\u041a\u0430\u043a \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u0432 \u043a\u0438\u043e\u0441\u043a\u0435, \u043d\u0430 \u0432\u044b\u0441\u0442\u0430\u0432\u043e\u0447\u043d\u043e\u043c \u0441\u0442\u0435\u043d\u0434\u0435 \u0438\u043b\u0438 \u0432 \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u0435 \u043c\u0435\u0431\u0435\u043b\u0438?<\/span><\/path><\/svg><\/div>

\u2013 You require a classic Open Frame Touch Screen, which is designed to be easily integrated within any housing. Refer to classic Open Frame Touch Screen for full details.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u21164\uff1a\u0427\u0442\u043e \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442 VESA?<\/span><\/path><\/svg><\/div>

\u2013 When we refer to VESA mounting points these are the four M4 size holes in the rear of a display, used to attach it to a wall bracket or desk arm. The industry standard for smaller touchscreens is that the mounting holes are at either 100 mm x 100 mm or 75 mm x 75 mm. For larger displays, for example, 32\u2033, there are 16 mounting holes, 600 mm x 200 mm at 100 mm.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u21165\uff1a\u0415\u0441\u0442\u044c \u043b\u0438 \u0432\u043e\u0434\u043e\u043d\u0435\u043f\u0440\u043e\u043d\u0438\u0446\u0430\u0435\u043c\u044b\u0439 \u0438\u043b\u0438 \u043f\u044b\u043b\u0435\u0437\u0430\u0449\u0438\u0449\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d?<\/span><\/path><\/svg><\/div>

\u2013 Yes. We can supply waterproof or dustproof displays.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>How can I best clean my touchscreen?<\/span><\/path><\/svg><\/div>

\u2013 With a mild detergent. Note that even special wipes for touchscreen may contain corrosive agents. Unplug the power cord from the touchscreen when cleaning, for your safety.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 7\uff1a\u041f\u043e\u0447\u0435\u043c\u0443 \u043d\u0430 \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u043e\u043c \u0416\u041a-\u044d\u043a\u0440\u0430\u043d\u0435 \u0432\u0438\u0434\u043d\u044b \u0447\u0435\u0440\u043d\u044b\u0435 \u0442\u043e\u0447\u043a\u0438 \u0438\u043b\u0438 \u044f\u0440\u043a\u0438\u0435 \u0442\u043e\u0447\u043a\u0438 (\u043a\u0440\u0430\u0441\u043d\u044b\u0435, \u0441\u0438\u043d\u0438\u0435 \u0438\u043b\u0438 \u0437\u0435\u043b\u0435\u043d\u044b\u0435)?<\/span><\/path><\/svg><\/div>

\u2013 The LCD screen is made with high-precision technology. However, in rare instances, you may experience black points or bright points of light (red, blue, or green) which may appear constantly on the LCD screen. This is not a malfunction and is part of the LCD manufacturing process. And if you are still not satisfied with your screen due to any number of dead pixels, you can contact us for more details.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u21168\uff1a\u041c\u043e\u0433\u0443\u0442 \u043b\u0438 \u043d\u0430 \u0416\u041a-\u044d\u043a\u0440\u0430\u043d\u0435 \u0431\u044b\u0442\u044c \u0434\u0435\u0444\u0435\u043a\u0442\u043d\u044b\u0435 \u043f\u0438\u043a\u0441\u0435\u043b\u0438?<\/span><\/path><\/svg><\/div>

\u2013 The LCD screen is made up of millions of pixels (picture elements). A pixel defect occurs when a pixel (in red, green, or blue) stays lit or ceases to function. In practice, a defective pixel is barely visible to the naked eye. It in no way impedes the functionality of the screen. Despite our efforts to perfect the production of LCD screens, no manufacturer shall guarantee that all of its LCD panels will be free from pixel defects. Horsent will however exchange or repair the LCD screen if there are a lot more pixels than acceptable. See our policy for warranty conditions.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 9\uff1a\u0415\u0441\u043b\u0438 \u043f\u0440\u0438 \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0438 \u043a \u0430\u0434\u0430\u043f\u0442\u0435\u0440\u0443 \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u0435 \u043d\u0430 \u044d\u043a\u0440\u0430\u043d\u0435 \u043d\u0435 \u043f\u043e\u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f?<\/span><\/path><\/svg><\/div>

\u2013 Check If the socket is live. Please try with another touchscreen.<\/p>

\u2013 Check the connection between the Power Adapter and touchscreen.<\/p>

\u2013 Check if the Power Cable is firmly seated in the socket of the Power Adapter.<\/p>

\u2013 Make sure the Signal Cable is properly connected.<\/p>

\u2013 If the touchscreen is in power management mode. Try to move the mouse or keyboard.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 10\uff1a\u0421\u0435\u043d\u0441\u043e\u0440\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u043d\u0435 \u0440\u0435\u0430\u0433\u0438\u0440\u0443\u0435\u0442?<\/span><\/path><\/svg><\/div>

\u2013 Check if The USB Cable is firmly seated in the socket.<\/p>

\u2013 Check if the touch screen driver software is installed correctly.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 11\uff1a\u0421\u0435\u043d\u0441\u043e\u0440\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u0442\u0435\u043c\u043d\u044b\u0439 \u0438\u043b\u0438 \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u044f\u0440\u043a\u0438\u0439?<\/span><\/path><\/svg><\/div>

\u2013 Check if the output of the computer is within the specification of the screen. Or please check the OSD.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 12\uff1a\u041f\u043e\u0447\u0435\u043c\u0443 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u043c\u0443\u043b\u044c\u0442\u0438\u0442\u0430\u0447?<\/span><\/path><\/svg><\/div>

\u2013 When connected to Windows 7, 8.1, and 10 or later computers, the touchscreen display can report 10 simultaneous touches. When connected to Windows XP computers, the touchscreen display reports a single touch.<\/p><\/div>\n\t\t\t\t\t<\/div>

\n\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span>\u2116 13\uff1a\u041a\u0430\u043a\u043e\u0439 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u0439 \u0440\u0430\u0437\u043c\u0435\u0440 \u0432\u0430\u0448\u0435\u0433\u043e \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u043e\u0433\u043e \u044d\u043a\u0440\u0430\u043d\u0430?<\/span><\/path><\/svg><\/div>

\u2013 IR: 15\u201d~150\u201d<\/p>

\u2013 PCAP: 8\u201d~65\u201d<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span> \u2116 14\uff1a\u0412 \u0447\u0435\u043c \u0440\u0430\u0437\u043d\u0438\u0446\u0430 \u043c\u0435\u0436\u0434\u0443 \u043f\u0440\u043e\u0435\u043a\u0446\u0438\u043e\u043d\u043d\u043e-\u0435\u043c\u043a\u043e\u0441\u0442\u043d\u043e\u0439 \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u044c\u044e \u0438 \u043f\u043e\u0432\u0435\u0440\u0445\u043d\u043e\u0441\u0442\u043d\u043e-\u0435\u043c\u043a\u043e\u0441\u0442\u043d\u043e\u0439 \u0441\u0435\u043d\u0441\u043e\u0440\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u044c\u044e?<\/span><\/path><\/svg><\/div>

\u2013 Projected capacitive touch panel can support multi-touch,but surface capacitive touch panel only support single touch.Also, only the projected capacitive touch panel support touch with thick cover glass.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Service Service Download FAQs NO.1\uff1aStill Need Help? Contact Us. \u2013 Customer service: service@followtouch.com ; Tel: +86-21-6436-8375 ext 606 NO.2\uff1aWhat if I need to take the touchscreen apart to a perform custom installation? Would that void the warranty? \u2013 You will void the warranty if you break the warranty seal. But If you have to break\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/comments?post=91"}],"version-history":[{"count":80,"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":6681,"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/pages\/91\/revisions\/6681"}],"wp:attachment":[{"href":"https:\/\/followtouch.com\/ru\/wp-json\/wp\/v2\/media?parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}